Need Help?

Don't hesitate moms, our team will reply all your questions related on your experience. We are trying to provide any troubleshooting support. Please ask us via email or whatsapp by clicking the buttons below:
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To Register your pump, please fill out the form by clicking the button below

To file a warranty claim, please fill out the form by clicking the button below if you have any issues on the machine

Warranty Registration

Frequently Asked Questions

Where is Mutter Breast pump come from?


Mutter is a Portable Breast Pump product. Owned by Indonesian. Designed in Germany, Assembled in China for Indonesia Market.




Is there a cup option?


Yes, Mutter Pearl and Opal only have a universal cup size, which is 20mm with silicon and 25mm without silicon but,
Mutter Krystal and Jade have different sizes of cup from 19mm, 22mm, 24mm, 27mm, and 30mm How to measure your nipples? Moms can download this Nipple Ruler:
https://tinyurl.com/penggarisputing




Does Mutter Breast Pump have a spare parts?


Mutter has a complete selection of spare parts that you can buy at Mom's preferred marketplaces. The parts of Mutter Pearl-Opal and Krystal-Jade is different, so please be carefully when you decide to buy.




What are specifications of Mutter Breast pump? Size and weight of bottles, pumps?


Mutter’s bottle can accommodate 150ml of milk, bottle weight is 135gr, machine weight is 245gr. Mutter Krystal weight is 235gr Mutter Jade total weight is 350gr including bottle




How about Mutter Breast pump warranty?


Mutter breast pump has a 1-year warranty from the date of purchase. 12 months warranty for motor pump, 12 months warranty for services, 6 months warranty for the battery, LED and USB port. Please register your information to: https://www.surveymonkey.com/r/mutterwarrantyform The warranty is not covering if: a. Cause of dropped b. Cause of doused / submerged in water c. Cause of electrical zippers d. Cause of natural disasters\ e. Cause of a misuse

You can claim your warranty to https://www.surveymonkey.com/r/mutterwarrantyclaimform




Is Mutter Breast pump using batteries, adapters or must be plugged in electricity?


Mutter Pearl-Opal breast pump has a Lithium-ion battery so the Mutter is a portable breast pump that can be carried without being plugged in. Mutter can be charged using power bank or electric outlet with a duration of 1.5 hours from zero to full and can be use up to 120 minutes or 6-8 cycles. Mutter Krystal has a 2600 mAh Lithium ion battery that can last for 200 minutes from full.




How to become a reseller or an agent?


Contact us at 081386866657 or email to mutter.life@gmail.com or DM us via Instagram at mutter.life




Can the breast pump be timed when pumping session?


The mutter breast pump will turn off automatically after 30 minutes, to avoid over pumping when Mom is asleep





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